👩💻 At a Glance
Import Enthuse fundraiser, payment and supporter data into Social Sync using reports downloaded directly from Enthuse.
Social Sync matches imported fundraisers to existing registrations and brings fundraising pages for the same event together under a single registration and supporter record.
This keeps fundraising data connected across platforms and helps supporters receive one unified journey, even when they fundraise through Enthuse alongside other platforms.
Social Sync supports all columns available in these reports, but all default columns included by Enthuse must remain present for the import to work correctly.
You can import data using either:
Enthuse Reports – Recommended – Use Enthuse’s latest reporting experience.
Enthuse Classic Reports – Use reports downloaded from Enthuse Classic.
For help finding and downloading your Enthuse reports, see Enthuse’s Insights & Reporting guidance.
Enthuse Reports – Recommended
Use the following reports from Enthuse’s latest reporting experience:
Fundraisers – Fundraising page and fundraiser data
Payments – Donation and payment data
We recommend Enthuse’s latest reporting format, as the additional supporter data helps improve matching and reduce duplicate records.
Enthuse Classic Reports
For Enthuse Classic, Social Sync supports:
Personal Fundraising Page – Fundraising page data
Payments – Donation and payment data
Supporter – Supporter information
Do not remove any of the default columns provided by Enthuse. You can include additional columns, but the default report structure must remain intact.
Importing Enthuse Data
Before you begin, download the relevant reports directly from Enthuse.
To import your data:
Open the Import Hub – In Platform Imports, select Import on the Enthuse card.
Choose your reporting version – Select Enthuse Reports or Enthuse Classic Reports, depending on where your files were downloaded from.
Choose the report type – Select the type of report you want to import.
Upload your CSV – Drag and drop the file or select it from your device. The maximum file size is 10MB.
Review the upload result – Social Sync will confirm whether the file has been accepted or needs attention.
Make sure you select the reporting version that matches the file you downloaded from Enthuse.
Fundraiser Totals and Payments
Fundraiser records and payment data work together to give you a complete view of fundraising activity.
A fundraiser’s amount raised will only be updated once the corresponding Payments report has also been imported.
Importing the fundraiser report alone will create the fundraising record, but will not populate its donation total.
Checking Your Import
Once the file has been uploaded successfully, it will appear in the Import History table.
The status will show whether the import is:
Processing
Complete
Error
To see a breakdown of the import, open the menu next to the record and select Inspect.
This makes it easy to confirm what was imported and identify any problems that need attention.
Checking Enthuse Data by Date
Use the calendar on the Enthuse card to review the data Social Sync has received for a particular date.
Select a date to see:
Transactions – Number of donations recorded
Fundraisers – Number of fundraising pages recorded
Revenue – Total donation value
Dates are colour coded to help you quickly spot gaps:
Green – Transactions recorded
Amber – Fundraising pages recorded but no transactions
Grey – No data available
This gives you a simple way to check that your Enthuse data is flowing into Social Sync as expected.