👩💻 At a Glance
If your Facebook fundraising data isn’t syncing automatically, you can still manually import it to Social Sync. To do this you need to download a transaction report as a CSV file from Facebook and uploaded it to Social Sync via the Import Hub.
To help you find the transaction report in Facebook, we've created a step by step guide.
Important: Once the Facebook transaction report has been sent to your email address, do not open the CSV file before uploading it to Social Sync.
Some spreadsheet programmes can automatically alter text formatting within the file, which may cause an upload error.
Step by step guide to downloading a Facebook transaction report
Log in to Facebook and switch to your nonprofit's Facebook page
Access the Nonprofit Manager
In the left panel, click Fundraising campaigns
Under payments and reports click Get donation reports
Select the date range and include the email address you want the report to be sent to
A CSV file will be sent to provided email address, download the report but do not open it before uploading to Social Sync
Upload the CSV file to Social Sync following the instructions in Importing Facebook data