Meta have been in touch with us directly to inform us of upcoming changes to their payment processing.
What's happening?
From 1st November, Meta will partner exclusively with the PayPal Giving Fund (PPGF) and will no longer process donations through its own payment entities.
What do you need to do?
By the 31st October, you will need to have agreed to Meta's updated payment terms and switch to PayPal Giving Fund to take payments.
Further details can be found here. Please follow these steps carefully to make sure you can take donations through Meta after this point and receive your payouts speedily.
Impact of this change:
Fundraiser creation: Fundraiser creation should not be impacted for fundraising pages closing before 1st November. However October challenges will need to have their end date brought forward so that they don't cross into November (our team will do this for you).
Donations from new donors: From 31 August to 31 October 2023, charities that receive donation payouts from Facebook Payments will only be able to receive donations from donors who have previously used a Facebook e-money account. Starting 16 September, charities that have taken the required action and switched to receive donations from PPGF can benefit from donations made by any donor (previous and new). To avoid any potential disruption to donations, we encourage you to take action as soon as possible.
Mitigating actions you can take now:
Social Sync branded fundraisers: Using our integrated branded fundraisers for your current campaigns will massively mitigate the impact from the donation issues mentioned above as anyone will be able to donate directly to your supporters Social Sync fundraising page. If you do not currently have these enabled for your campaigns please do get in touch with us to discuss setting these up.
We are liaising with Meta to help ensure this update goes as smoothly as possible for Social Sync customers.
We'll update this article as soon as we have any additional information or are in a position to provide further guidance on any actions you need to take or regarding the impact this is likely to have.