Team fundraising is a brilliant way to increase engagement, boost fundraising totals, and create a shared sense of purpose around your campaign. Whether it’s colleagues rallying together, families fundraising in memory, or community groups taking part, enabling teams can significantly amplify momentum.
Enabling Team Fundraising
Before supporters can create or join teams, you’ll need to switch this feature on at campaign level.
Go to your Campaign Settings
Click Teams in the left-hand menu
Toggle on “Enable fundraising teams for this campaign”
Complete the team settings on the same page
Click Save
Enabling Team Registration
Next, you’ll need to allow supporters to register as part of a team within your registration flow.
Go to User Flows in the left-hand menu
Select Registration Flows
Either edit your default registration flow or create a new one
Open the Details page within the registration flow
Tick the “Teams” box to enable team registration
Click Save
Once this is enabled, teams become part of the registration journey.
What Supporters See During Registration
When a supporter registers for your campaign:
They complete their personal details as usual
They are then asked whether they want to:
Join an existing team, or
Create their own team
If creating a team:
They will be Team Captain. They will need to:
Enter a team name
Set a team fundraising target
Choose whether their team is:
Public (visible and joinable by others)
Private (not publicly discoverable)
If joining a team:
They will be a Team Member. They can:
Select from the list of available public teams
Join instantly as a team member
You can find out more about the user's experience as a Team Captain and Team member, read our guide on 'Understanding Team Member Types on Social Sync'
Manually Adding Members to Teams (via Registrations)
You can also update team membership from the individual’s registration record on Social Sync.
Go to the Campaign
Click Supporters
Select Registrations
Find and open the registrant’s record
Under Teams, click + Add Team
Select the team you’d like to assign them to
They will now be added as a team member.
Need Support?
If you’d like any support or have any questions, contact our support team at [email protected]