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How to use your Social Sync fundraising page

Social Sync fundraising pages help your supporters reach more donors, build stronger connections, and amplify your impact.
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This article outlines the key features so your supporters can use their Social Sync fundraising page with confidence.
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How to log in to your Social Sync fundraising page

No usernames or passwords to remember, just click the Magic Link sent to your email address and you're good to go!
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​How to log in to your Social Sync fundraising page:

  1. Click the Log In button at the top of your fundraising page.
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  2. Type in the email address you used when signing up and click the Continue button.

  3. Go to your email inbox and click the Log In button in the email. The link will only be valid for 24 hours and can only be clicked once.
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  4. A new window will open. Click the Continue button and you will be logged into your Social Sync fundraising page.
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  5. Once logged in, the Log In button at the top will be replaced with your name and icon.

How to make a donation to a Social Sync fundraising page

You've set yourself an ambitious target, now it's time to start fundraising! We've created a seamless donation experience to make it as easy as possible for your friends and family to support your cause.
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​How to make a donation to a Social Sync fundraising page:

  1. Click the Donate button on the right of the Social Sync fundraising page.
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  2. Select or type in the amount you would like to donate to the page and click the Continue button.
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  3. Type in your first name, last name and email address. You also have the option to add a message or select a pre-written message. If you do not want your name to show against the donation on the Social Sync fundraising page, untick "Show my name against my donation". Once you're happy, click the Continue button.


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  4. If eligible, you can choose to add Gift Aid to your donation by ticking the "Add Gift Aid to my donation" box. Once ticked, you will be prompted to share your address. If you are not eligible for Gift Aid, leave the box unticked. Click the Continue button.
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  5. Enter your card details or use Google or Apple Pay on mobile. You also have the option to add a tip to cover platform costs. Once you're happy with the donation and tip amount, click the Donate button.
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  6. Your donation and accompanying message will appear in the feed at the bottom of the Social Sync fundraising page.
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How to personalise your Social Sync fundraising page

When logged in to your Social Sync fundraising page, you have the option to personalise it by clicking the Settings button on the right of the page (underneath the Donate and Share button). If the Settings button does not display, you will need to log in to your page.
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​The Settings page has four sections:

  • Page Settings

  • Fundraising Team

  • Connected Giving

  • Your Profile


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Page Settings

  • Page Title – The name of your fundraising page
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  • Banner Image – The image that appears at the top of your fundraising page. The minimum size is 1080 pixels wide and 607 pixels high. The file must be smaller than 4MB.
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  • Story – The story is your opportunity to let your friends and family know why you’re fundraising and what it means to you.
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  • Fundraising Goal – The amount you would like to raise.
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  • Page Close Date – Once the close date has passed, donations can no longer be made to the fundraising page.
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  • Page Privacy – Choose if your page is public or hidden. Hidden pages won’t appear publicly on leaderboards, the campaign page or in search engine results.
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  • Close Fundraising Page – Close your page to stop receiving donations. Connected pages on Facebook, JustGiving or GoFundMe must be closed separately.

Fundraising Team

Team Fundraising lets multiple supporters fundraise together under a shared page, with one collective total. It gives groups a single place to rally around – useful for workplace teams, families, running clubs, or any group raising money together.
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To create a new Fundraising Team:

  1. Click the Join or Create Team button in the Fundraising Team settings. The person who creates the team will become the Team Captain.
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  2. Type in a team name, set a collective fundraising target and choose whether your team will be public or private. Turning the Invite Only switch on will mean that only the people you invite directly will be able to join your team. Once you're happy, click the Create button.
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  3. Your team will be added to your Team Fundraising settings and your Social Sync fundraising page, just above the activity feed. Click on the View Team button to access your team's Social Sync fundraising page.

To join an existing Fundraising Team:

  1. Click the Join or Create Team button in the Fundraising Team settings.
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  2. Click the Join button at the top of the modal and search for the name of the fundraising team you want to join, select the team, then click the Join button at the bottom of the modal. If you can't find your team, it may be that the team has been set to Invite Only – you will need to ask the Team Captain to send you an invite.


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  3. The team you have joined will be added to your Team Fundraising settings and your Social Sync fundraising page, just above the activity feed. Click on the View Team button to access your team's Social Sync fundraising page.

Please note: In order for fundraisers to create or join a team, Team Fundraising must be enabled by your charity in the Campaign settings.

To learn more about Fundraising Teams, please take a look at our Team fundraising on Social Sync Knowledge Centre article.

Connected Giving

Connected Giving allows you to set up a linked fundraising page on Facebook, JustGiving or GoFundMe in just one click.


Your Social Sync fundraising page will act as your fundraising hub, automatically pulling in donations from linked fundraising pages and displaying them in the Feed and Donations tab.
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To create a new fundraising page on an integrated platform, click the Connect button and follow the steps specific to each platform.
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Once a connected fundraising page has been created, the Manage button will appear, giving you the option to visit and share the page. You also have the option to hide the connected fundraising page from your Social Sync fundraising page, as it will automatically display in the Feed on your Social Sync fundraising page.
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Please note: If you want to allow fundraisers to create connected fundraising pages on other fundraising platforms, the platforms must be integrated and enabled in the Integrations section in your Campaign settings.
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If the platform has a green tick next to it in the Integrations section in your Campaign settings, it will appear in the Connected Giving section.
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Your Profile

  • Profile Picture – Personalise your page by uploading a picture of yourself.
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  • Display Name – The automatic display name will be taken from the details you used when signing up but you have the option to edit it.
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  • Pronouns – You can select pronouns that appear next to your Display Name on your fundraising page.

How to log activity on a Social Sync fundraising page

If you are taking part in a challenge where you need to log your activity, you can keep a record of your achievements on your Social Sync fundraising page.
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​To log activity on your Social Sync Fundraising page:

  1. Scroll down to the Activity section, located below the My Story section on your Social Sync fundraising page, and click the Record Activity button. If you can't see the Record Activity button, you will need to log in to your page.
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  2. In the pop-up modal type in the activity amount and select the date of the activity. The unit of measurement is set by the charity in the Campaign settings and can't be edited by the fundraiser – in the screenshot below the activity is minutes but for a walking challenge it could be miles or kilometres. Once you're happy, click the Post button.


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  3. The posted activity will be added to your activity goal and will also display in the Feed and Activity tab on your Social Sync fundraising page.
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  4. If an error has been made you can delete or edit the activity by clicking the three vertical dots next to the activity in the Feed or Activity tab. If you delete the activity, it will be removed from your activity goal, Feed and Activity tab.

How to share your Social Sync fundraising page

Once you've created your Social Sync fundraising page, it's time to spread the word!
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Share your fundraising page with friends and family in a way that works for you and start seeing the donations come in.
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​To share a Social Sync fundraising page:

  1. Click the Share button on the right of the Social Sync fundraising page.
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  2. The pop-up modal offers you multiple ways to share a link to your Social Sync fundraising page. Quick sharing options include:
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    - Facebook
    - WhatsApp
    - Messenger
    - LinkedIn
    - X
    - Email
    - Adding a QR code to your Apple or Google Wallet
    - Copying the fundraising page URL
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