When using Team Fundraising on Social Sync, there are two distinct member types within a team:

Each role comes with different permissions and responsibilities. Understanding these differences will help you confidently support your fundraisers and troubleshoot queries quickly.

A Team Captain is automatically created when a supporter chooses to create a new team during registration.

Once registered, the Team Captain is taken directly to their fundraising page, where they can access their team page. Here they have enhanced control and management permissions.

Team Captains can:

They also have control over important team settings. Captains can:

This level of control gives Team Captains ownership over their fundraising experience and allows them to actively lead and manage their group.

A Team Member is someone who joins an existing team during registration (or is added later).

Team Members can:

However, they cannot:

This ensures that overall control remains with the Team Captain (and any assigned Co-Captains), keeping team management organised and consistent.

If you’d like any support or have any questions, contact our support team at [email protected]