👩💻 At a Glance
If enabled, Stripe will automatically send receipts for successful payments. However, you can choose to disable the Stripe receipts and send branded donation receipts via Social Sync instead.
If you choose to send donation receipts via Social Sync, you'll need to:
Enable Send Tax Receipts Emails
Include a subject line and body text for the email
You also have the option to customise the footer wording and image.
Important: If you enable Social Sync receipts, ensure you switch off Stripe’s receipt emails. Otherwise donors will receive two different receipts for each donation.
Email Settings
To enable donation receipt emails to be sent via Social Sync, you'll need to update the email settings:
Send Tax Receipts Emails – Select this option if you wish to send branded donation receipts via Social Sync. If selected, please disable donation receipts in your Stripe account to prevent double emails being sent out.
Email Subject Line – Click on the lightning icon to add personalisation and the smiley face icon to add emojis. There's a 250 character limit (including spaces) but we recommend keeping it under 50 characters.
Email Body – You can customise your email content with links, personalisation and emojis. There's a 250 character limit (including spaces).
Custom Receipts
You can customise your receipts by including additional footer wording and an image:
Receipt Preview – Clicking Receipt Preview will display a preview of the email receipt in a new window.
Footer & Legal Info – The receipt email will include the standard footer wording used in page footers, taken from information provided in the Overview and Compliance sections. In this section, you can include additional information to display in the receipt footer if required.
Footer Image – You can include a footer image in the email receipt. The image needs to be less than 5MB.